Authenticated before it ships.

Where pieces come from

Only from established luxury resellers and retailers, and from the makers’ own boutiques. reCOVET or one of its suppliers holds every piece.

What is checked before a piece ships

Once you ask for a piece to be shipped, it is examined for authenticity and condition and authenticated by a third party, then photographed and packed.

Pieces with a fair market value of $500 or more travel insured and need a signature on delivery. How shipping works.

Condition, as recorded

Each piece has a recorded condition, and its fair market value is the price for that piece in that condition (how fair market value is set). The condition is checked again before the piece is packed.

What pre-owned, vintage and new mean.

If a piece is not right

If a piece arrives damaged, or is not the piece you were shown, write to support@recovet.co within 7 days of delivery, with photographs. The house will replace it, credit your balance or refund it, and will tell you which. Keep the packaging until the matter is closed.

Section 12 of the Terms has the detail.